Complaint against 24/7 Customer Pvt Ltd. for retrenching employees

To. Dt:13/06/2009

The Commissioner of Labour,

Government of Andhra Pradesh,

Hyderabad.

Sir,

Sub: Complaint against 24/7 Customer Pvt Ltd. for retrenching employees – Reg.

24/7 Customer Private Limited which provides outsourced customer support services to Echostar Dish network of United States of America has removed arbitrarily around 200 employees from its service in the last 2 months.

Initially 24/7 has around 1000 employees working for the above mentioned service and has now removed around 200 employees without stating any proper reasons. Though the company’s turnover / profits have not been affected because of the business propositions, the company with an urge to exploit the employees and to attain more profits, it has resorted to this sort of activity which shows that the company is not adhering to the principles of natural justice / acts for the welfare of the labour and employees.

The company also cheated the employees by not binding to the promises over incentives offered at the time of recruitment. The incentives promised to each employ are about Rs.10,000. The parameters are being changed without prior notice and are being intimated to the employees stating that it shall be applied from the previous months. The company is also forcing the employees to work for long hours and even on weekly offs (weekly holidays) without any extra pay as according to the statutes / acts related to shops and establishments under which these sort of companies (call centers) fall. Incase if the employees demand for their rights they are being threatened to be removed.

At this juncture, we request you to conduct an inquiry over this retrenchment and take necessary action immediately.

-Radical Democrats